Legal
Refund Policy
Last updated: October 5, 2026
How much you get back
| 30 or more days before check-in | 100% refund |
| 14 to 29 days before check-in | 50% refund |
| Fewer than 14 days before check-in | No refund |
Refunds are a percentage of the full reservation amount you paid (nightly rate, cleaning, add-ons and lodging tax), minus any part already refunded. Refunds go back to the card you paid with.
Payment
100% of the reservation total is paid at booking through secure Stripe checkout. There is no deposit, no split payment and no balance due later. Your reservation is confirmed only after the full payment goes through.
If we cancel
If we have to cancel your stay for any reason (maintenance, weather damage, double-booking, etc.) we refund 100% of what you paid.
How to cancel
Use the cancel button in your booking link, or email hello@brokenbowescapes.com with your booking reference. Refunds go back to the card you paid with. Banks usually take 5–10 business days.
Damage and house-rules charges
Charges for damage, extra cleaning, or breaking the stay rules in our Terms are itemized separately and are not part of the refund amounts above.
Questions
Email hello@brokenbowescapes.com.